Medication Cup


FAQs



How do I store the medication cup?

The medication cup should always be cleaned after every use as per our Video Instructions and User Manual and prior to storage. This eliminates a build-up of potentially corrosive residues on the mesh inside the cup. Once the medication cup has been cleaned and allowed to dry, it should be stored safely with the other electronic components of your nebulizer (controller, cable and battery charger) in a dry and frost proof environment.

Do you have different type medication cups and how do I know which one to use?

Yes, we offer three different categories of medication cups, coded Grey, Blue and Green. The Flexineb® system is sold with our standard Grey Code Cup and is suitable for nebulising most solutions. In some cases, you may need one of our special medication cups depending on the solution nebulised and the application. Check out our Flexineb+ App for details or refer to our Medication Cup and Power Levels Guide for more information.

What type of solutions will damage the medication cup?

The Flexineb medication cup incorporates a gold-plated metallic mesh containing thousands of tiny holes. A fine aerosol mist is generated when this mesh is energised and vibrated at high frequency.

If corrosive solutions come into contact with the metallic mesh, then the life of the medication cup will be greatly reduced so this should be avoided.

The following table identifies known solutions that must not be used in the Medication Cup.

Solution TypeDescriptionProblem
VETADINEIODINE SOLUTIONCORROSIVE - Do not use Iodine based products
BROMINEBROMIDE SOLUTIONCORROSIVE - Do not use Bromide based products
COLLOIDAL SILVERCOLLOIDAL SILVER SOLUTIONSCORROSIVE - Do not use Colloidal Silver based products
MILTON / BLEACHCHLORIDE SOLUTIONSCORROSIVE - Do not use chloride based cleaning solutions
DEIONIZED WATERDEIONIZED WATERCORROSIVE - Do not use deionized water
IONIZED WATERIONIZED WATERCORROSIVE - Do not use ionized water
SILVAPLEX + SALINE MIXSILVAPLEX + SALINE MIXCORROSIVE - Do not dilute SilvaPlex with saline
EQUISILVER + SALINE MIXEQUISILVER + SALINE MIXCORROSIVE - Do not dilute EquiSilver with saline
HYPERTONIC SALINE (HS) 3%HYPERTONIC SALINE 3%CORROSIVE - Use 0.9% Normal Saline (NS) or 7% Hypertonic Saline (HS)
HYPERTONIC SALINE (HS) 3.5%HYPERTONIC SALINE 3.5%CORROSIVE - Use 0.9% Normal Saline (NS) or 7% Hypertonic Saline (HS)

Examples of Mesh Corrosion / Tarnishing:

Example CorrosionExample Corrosion
Can I use a Q-Tip to clean the bottom of the medication cup?

We strongly advise against using Q-Tips or any other instruments inside the medication cup because it can lead to damage of the gold-plated mesh inside. It is better to clean and rinse the cup out following the guidance of our Video Instructions and User Manual.

How many uses will I get from my cup before I need to replace it?

Unfortunately, it is difficult to be specific here, it depends on the medication or natural solutions nebulised, volume per run and how well the cup is cleaned after each use. From customers experience and feedback you can expect anywhere between 100 and 200 uses from your medication cup.

Why has my cup stopped working before I reach the expected number of uses?

Firstly, clean the med cup per our User Manual and Video Instructions and retry with normal saline solution. If still not working, then check the mesh inside the cup for large pinholes or cracks using the light on your phone shining from underneath.

If there is nothing obvious then firstly contact your local distributor for assistance or email us on technicalsupport@nortev.com and send details of the drug or solution nebulised, the volume per run and the number of doses delivered so we can help you out.

How long does it take to nebulize 10mL?

It really does depend on the drug or liquid nebulised, all have different viscosity properties that will affect the delivery rate. As a guide our Flexineb® Grey Code Cup supplied with each system will deliver 10mls of normal 0.9% saline in approximately 8-12 minutes. This variance is down to manufacturing tolerances, for example there are thousands of tiny holes in the vibrating mesh, a small change in hole size can have a big impact on delivery rate.

What do I use to clean the cup/mask?

Refer to our User Manual, Video Instructions or download our App for details on maintaining and cleaning your Flexineb®.

Caution: To avoid damaging your Flexineb® do not use bleach-based products.

The solution I’m nebulising is slow using the standard grey coded cup, what can I do?

Firstly, check your medication cup is clean and running ok with normal saline to eliminate a problem with the cup. If all is ok when nebulising saline, then try nebulising the thicker solution at power level 3.

If still running slow you can try diluting 1:1 with normal saline solution 0.9% to see if that helps the nebulisation rate.

If the delivery time is still very slow then you probably need a green coded cup to nebulise higher viscosity solution successfully. Check with us first by emailing technicalsupport@nortev.com in case the medication you are using is not suitable for nebulisation.

The Controller is on, but the cup is slow or not producing any aerosol, what’s wrong?

It’s likely your medication cup has reached its end of life and needs to be replaced. Check the mesh inside the cup for large pinholes or cracks using the light on your phone shining from underneath. If no damage is evident, you can try cleaning it as per the cleaning instructions in the User Manual and Video Instructions and then try nebulising again with just normal 0.9% saline.

If this is unsuccessful, please replace your cup.

How do I know when to change my medication cup?

When the medication cup is reaching end of life you may notice liquid dripping from the base of the cup, or the aerosol output is weakening or sputtering. Clean the medication cup per instructions in our User Manual and Video Instructions to see if any improvement when nebulising normal saline. Check the mesh inside the cup for large pinholes or cracks using the light on your phone shining from underneath.

If any of the above is evident it is time to replace the cup.

It is advisable to carry spare med cups to ensure continuity of treatment for your horse.

I can’t find the answer to my question?

Please check out the other sections in our FAQs or contact your local distributor. Alternatively email us at technicalsupport@nortev.com with any technical questions and we will help you.